Patient Information

Opening Hours

Monday	8am – 6pm
Tuesday	8am – 6pm
Wednesday	8am – 6pm
Thursday	8am – 6pm
Friday	8am – 6pm
Saturday	8am – 2pm
Sunday	Closed

New Patients

Please fill in the New Patient Form and bring it in for your first appointment.

Appointments

Appointments can be made by calling our main phone number 03 9783 0266.
For after hours home visit booking you can call 13 26 60 or visit www.doctordoctor.com.au.
Appointments can be made through this website using the Book Now button.
We accept walk in appointments at all times and will endeavour to have you seen as soon as possible. We will indicate on arrival a measure of time you may be required to wait.

Missed Appointments

Should you need to make a cancellation, we would appreciate as much notice as possible so that the appointment can be offered to another patient. Patients who do not attend their Doctor or Allied Health appointments without notice will incur a fee, payable prior to their next appointment.

Fees

Hall Road Medical Centre is a mixed billing practice. Fees may apply for appointments, minor surgical procedures, immunisations and medical reports.

Test Results

If the Doctor needs to discuss any results with you, you will be contacted via a text message, a phone call or a letter to arrange an appointment. If no discussion is required, you will not receive any notification.

Confidentiality

In line with the National Privacy Principles, your medical record is a confidential document. It is the policy of the practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Hospitals and Referrals

Admission to hospitals and referrals to specialists can be discussed with your doctor as required. There may be some out of pocket expenses incurred with specialist visits, which you should discuss with your doctor. Referrals can be organised with your Doctor via telephone consultation or in the Clinic. Please call the Clinic or go to the “Book Now” tab at the top of this page. Our closest public hospital is Frankston Hospital.

Repeat Prescriptions

Repeat prescriptions can be organised via telephone consultation with your Doctor. Scripts for Opioids must be done with your regular Doctor. Please call the Clinic or go to the “Book Now” tab at the top of this page.

Wheelchair Access

The Clinic is accessible by wheelchair. Should you have any special needs, please discuss them with the receptionist or your doctor.

Parking

There is ample parking available immediately outside the Clinic.

Telephone Calls

You can book a telephone consultation via our “Book Now” tab at the top of the page to discuss your medical needs with your Doctor. Urgent phone calls will be directed to a Doctor immediately. In case of an emergency please call 000.

Cultural Background

A patient’s cultural or ethnic background can potentially impact on their health. Some illnesses are more prevalent in certain populations. For these reasons you may be asked about your background.

Interpreters

To get the most out of your consultation, we recommend the use of a trained interpreter if a patient has difficulty understanding English. If you would like access to an interpreter during your consultation, please give us 24 hours notice to make the necessary arrangements.

Patient Feedback

We welcome your views of the practice, particularly on how we can improve our services. This can be done via email.

If you are unhappy with any aspect of the care you receive from this Clinic, please feel free to make an appointment with your Doctor or the Practice Manager to discuss the matter further and hopefully reach an amicable solution.

We endeavour to resolve issues within the Clinic, however, if there is a problem you feel we cannot settle, you may prefer to contact the Victorian Government centre for handling complaints. The address is:

Health Services Commissioner
10th Floor
55 Swanston Street
Melbourne 3000
Ph: 03 9655 5200

Reminders

In the interests of maintaining your continued good health and disease prevention, the Clinic will periodically issue reminders to attend.

Facilities

We have an accessible toilet for people with physical disabilities.

We have a baby changing facility.

Patient Information Brochure

Please read our “patient information brochure” for further information.